HalfKick is committed to protecting the privacy of everyone who shops or interacts with us. This policy sets out our commitment to you on privacy.
HalfKick abides by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
Collecting personal information
Halfkick may collect personal information from you including your name, address, age, date of birth, phone and other contact details, occupation, email address, merchandise information, method of payment and any other information you provide to us. HalfKickmay also collect transaction information relating to your purchases with HalfKick and your preferences.
HalfKick collects personal information in the normal course of providing goods and services to you. These goods and services include:
- Providing information in store;
- Processing online purchases and payments;
- Registering an online account;
- Registering a loyalty account;
- When you contact HalfKick customer service;
- By instore CCTV;
- Processing credit card purchases;
- Purchases and arranging product holds
- Deliveries of purchases (including Click and Collect and Store to Door, where available);
- Using HalfKick social media accounts, pages and apps;
- Processing gift card, PayPal and Zip purchases;
- Entering competitions;
- Using of social media accounts, apps and pages and log-ins (which may be hosted by third parties);
- Recording customer accident details;
- Processing refunds; and
- Signing up to receive HalfKick email marketing communications.
If you do not provide us with this information thenHalfKick may not be able to provide any services you may have requested.
HalfKick may also collect personal information for recruitment and employment purposes, for trade references or other contractual arrangements. Your personal information will be held by HalfKick .
Why do we collect your personal information?
We collect personal information as detailed above, which we may use to:
- Process and complete transactions;
- respond to your questions;
- provide you with information about our products, services and offers;
- conduct loyalty programs; competitions and promotions;
- comply with any applicable legal obligations;
- improve our website, products, services and offers
We may also use personal information to customize our services, to provide relevant consumer information and to provide marketing and re-marketing communications across HalfKick sites, properties, stores, and marketing channels.
Use of your personal information
In most circumstances personal information will be collected directly from you. HalfKick may use your personal information to keep you up to date with HalfKick ’s product ranges, specials, promotions and offers that you may be interested in including for direct marketing and to develop new product ranges and services that meet your needs. Specifically, you authorize HalfKick to contact you regarding your purchase and use of our online store and in relation to any HalfKick membership or loyalty programs that you have joined.
Any information collected is safely and securely stored and only used for the purposes for which it was collected. We restrict access to your personal information, maintain technology products to prevent unauthorised computer access and use SSL (secure sockets layer) encryption technology when processing your financial details at our online store. The majority of personal information collected is stored within Australia, however third parties that we contract with may host this data in a cloud based system or outside Australia.
HalfKick does not sell or trade any personal information collected. We may share personal information with our related corporations and service providers, contractors who help us provide services, and/or trading partners. We often need to share your information with companies who perform parts of our service delivery. This may include:
- Service providers e.g. IT service and software providers, systems administrators, mailing services, remarketing platforms, data analysis; and payment and order processors;
- Companies assisting HalfKick with marketing and competitions;
- Regulatory authorities;
- Professional advisors; and
- Any other third party required by law.
Where we share your information, HalfKick will ensure that these third parties protect your privacy in accordance with applicable laws.
HalfKick may also publish some of your personal information on our website or social media pages where you have entered a competition or promotion run by HalfKick .
HalfKick may in turn receive unsolicited personal information about you from third parties or from you directly. For example, unsolicited information may come into our possession during the course of dealing with customer complaints or general enquiries. If it is clear to us that we should not have collected that information, HalfKick will destroy or de-identify that information, provided it is lawful and reasonable to do so.
Email marketing communications
If you have registered to receive email marketing communications from HalfKick we reserve the right to contact you in relation to HalfKick and to create an account for you for any HalfKick membership or loyalty programs. You can opt-out of receiving email marketing communications at any time. To manage your preferences or to unsubscribe, simply sign into your account, click on ‘My Preferences’ and provide your instructions. Alternatively, you may click to unsubscribe from the bottom of any of our email marketing communications.
Disclosure of information outside the jurisdiction of collection
HalfKick may disclose personal information outside of the jurisdiction from which it was collected. In the conduct of its business, HalfKick transfers to, holds or accesses information personal information from various countries including Australia, New Zealand, Canada, Singapore, India and United States. The privacy laws of those countries may not provide the same level of protection as the privacy laws of the country from which the personal information was collected. However, this does not change HalfKick commitments to safeguard your privacy and HalfKick will comply with all applicable laws relating to cross-border data disclosure.
Linking to Third-Party Websites
Our websites use “cookies” – small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising on our websites, and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies. If you do not wish to allow cookies then you may elect to disable cookies, using your browser settings.
Online Ordering security
HalfKick adheres to credit card and personal information being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure HalfKick uses Secure Socket Layer (SSL) technology. SSL Certificates give high-security Web browsers information to clearly identify a Web site organisational identity. This encrypts all the information you send across to us including your credit card details.
Updates to this policy
Right of access and correction
You have the right to review, amend or delete your personal information that may be held by HalfKick by making a request to our customer service team. We will take all reasonable steps to comply with the request, except where it is not possible for legal reasons. To protect your privacy and the privacy of others, we may need to verify your identity before we can give you access to, or change, your personal information.
Questions – Contact Us
If you wish to not receive any communications or marketing from HalfKick , you may opt out at any time. Please use the unsubscribe button or contact the customer service team above.